FAQ
CUSTOMIZATION & SPECIAL ORDERS
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How long does it take to receive my order?
Standard orders typically ship within 2-3 business days. Custom orders may take 4-6 weeks. You'll receive tracking information once your order ships.
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Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary by location. Please contact us for specific rates to your country.
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Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.
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What if my package arrives damaged?
If your package arrives damaged, please contact us immediately with photos of the damage. We'll work with you to resolve the issue quickly, including replacement or refund options.
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Do you ship directly from your workshop or a fulfillment center?
We ship directly from our workshop to ensure quality control and personalized service for every order.
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What is your return policy?
We offer a 30-day return policy on unused items in original packaging. Custom orders are final sale unless there's a manufacturing defect.
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How do I start a return or exchange?
Contact our support team with your order number and reason for return. We'll provide you with a return authorization and instructions.
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Is there a warranty on your seats and accessories?
Yes, all our seats and accessories come with a warranty covering manufacturing defects. Please see our warranty terms for specific coverage details.
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What isn't covered under warranty?
Normal wear and tear, damage from accidents, improper installation, or modifications are not covered under warranty.
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How long does the warranty last?
Our warranty period varies by product. Standard seats have a 1-year warranty, while premium materials may have extended coverage. Check your product documentation for specific terms.
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How do I know if a seat fits my Harley model?
Use our fitment guide on each product page, or contact our support team with your bike's year, make, and model. We'll confirm compatibility before you order.
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What years or models do you support (2024 vs 09–23)?
We support a wide range of Harley-Davidson models from 2009 to 2024. Some seats are compatible across multiple years, while others are model-specific. Check the product page for detailed fitment information.
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Can I request a custom fit?
Yes, we offer custom fitment services for unique requirements. Contact us to discuss your specific needs and we'll work with you to create the perfect fit.
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Do you make seats for passenger setups?
Yes, we offer both solo and two-up (passenger) seat configurations. Specify your preference when ordering.
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Can I install the seat myself?
Yes, most seat installations are straightforward and can be done at home with basic tools. We provide installation instructions with every order.
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Do I need any special tools?
Basic hand tools are usually sufficient. You'll typically need a socket set, screwdrivers, and possibly a torque wrench. Specific requirements are included in the installation guide.
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Are there video tutorials available?
Yes, we have video tutorials available on our website and YouTube channel showing step-by-step installation procedures for various models.
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How do I remove my stock seat?
Most Harley seats are held by bolts at the front and a latch at the rear. Remove the bolts, release the latch, and lift the seat. Detailed instructions are in our installation guide.
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Can you recommend local installers or workshops?
We maintain a network of trusted installers. Contact us with your location and we can recommend a qualified shop near you.
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What materials are your seats made from?
We use premium materials including genuine leather, synthetic alternatives, and our signature forged carbon fiber. Each material is selected for durability and comfort.
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What's special about the forged carbon fiber line?
Our forged carbon fiber seats feature a unique marbled pattern, exceptional strength-to-weight ratio, and a distinctive appearance that sets them apart from traditional carbon fiber.
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Are your products handmade?
Yes, each seat is handcrafted by our skilled artisans. We combine traditional craftsmanship with modern techniques to ensure quality and attention to detail.
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How should I care for my seat?
Care instructions vary by material. Leather seats should be cleaned and conditioned regularly. Carbon fiber requires minimal maintenance - just wipe with a damp cloth. Detailed care guides are included with your purchase.
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Can I choose my own stitching color or pattern?
Yes, you can customize the stitching color and pattern to match your style and preferences. Available options are shown during the ordering process.
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Can I add my logo or initials?
Absolutely. We offer custom stitching and embossing options so you can personalize your seat with your own logo, initials, or patch design.
All custom work is done in-house by our craftsmen to match your chosen materials, thread color, and layout. Simply reach out to our support team after placing your order with your artwork or lettering request.
We'll confirm placement, size, and color before production begins — so your seat reflects your exact vision.
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Do you accept bulk or group orders?
Yes, we accept bulk and group orders. Please contact us for pricing and availability. We offer discounts for larger orders.
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How long do custom builds take?
Custom builds typically take 4-6 weeks from order confirmation to completion. Rush orders may be available for an additional fee. We'll provide a timeline when you place your order.
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11236 Tuxford St Sun valley, CA, 91352
